A kindergarten teacher during an Aug. 21 Zoom call. Monday’s Zoom outage comes at a time when many schools are resorting to fully remote classes.

Photo: Dirk Shadd/Zuma Press

Users of videoconferencing app Zoom reported problems with the service Monday morning, just as many students in the U.S. returned to school for virtual classes dependent on the technology.

Zoom Video Communications Inc. ZM -2.91% said on its website that it identified and resolved an issue that prevented users from starting and joining meetings and webinars. The company said users also were unable to sign up for paid accounts, upgrade, or manage their service on its website. The outage lasted for several hours Monday.

In addition to schools offering remote classes, the app is used by many businesses with remote workforces.

“Everything should be working properly now! We are continuing to monitor the situation,” Zoom said in a tweet at 12:44 p.m. ET. “Thank you all for your patience and our sincere apologies for disrupting your day.”


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