A kindergarten teacher during an Aug. 21 Zoom call. Monday’s Zoom outage comes at a time when many schools are resorting to fully remote classes.

Photo: Dirk Shadd/Zuma Press

Users of videoconferencing app Zoom reported problems with the service Monday morning, just as many students in the U.S. returned to school for virtual classes dependent on the technology.

Zoom Video Communications Inc. ZM -2.06% said on its website that it has identified the issue, which prevented users from starting and joining meetings and webinars. The company said it is working to address the problem. In addition to schools offering remote classes, the app is used by many businesses with remote workforces.

The outage is significant given Zoom’s large user base, which has grown dramatically since the start of the pandemic. Daily meeting participants reached a peak of 300 million in April, up from 10 million before the pandemic.

Last year, Zoom filed an initial public offering that was one of 2019’s most successful public debuts. Its soaring popularity in recent months has made it a new fixture of modern workplace and classroom culture, sparking discussions around topics such as video-chat etiquette and embarrassing mishaps. It is frequently used as a substitute for in-person gatherings, including virtual happy hours and employee team-building exercises. But it has also become the subject of complaints about privacy problems and harassment.

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